Refund policy

RETURNS, EXCHANGES AND REFUNDS
Our policy lasts 30 days.
If 30 days have passed since your order was delivered, we unfortunately cannot offer you a refund or an exchange.
To be eligible for an exchange or return, your item must be unused, in the same condition you received it and in its original packaging.
After inspection, any products that do not meet these conditions will be sent back to you at your own expense. Returned parcels are processed within 7 business days of receipt. Please contact us via the “? help” button at the bottom of the site to submit your request.

EXCHANGES
You may exchange your product for another product of the same price. If the product requested in exchange is not available, we will refund your order.
Returns and exchanges are at the customer’s expense and must be sent to the following address:
WALTEX (Charlotte Cardin)
107 Avenue du Roi
1190 Forest
Belgium

REFUNDS
Refunds will be issued no later than 14 days after we receive the returned products, to the bank account used to pay for the corresponding order.
The refund covers only the sale price of the product(s) concerned. Original shipping costs and return shipping costs are not refunded and remain the customer’s responsibility.

Late or missing refunds
If you haven’t received your refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please contact us via the “? help” button at the bottom of the site.